WhatsApp Bot - Completion & Goodbye Flow

How conversations end and the goodbye message logic.

Flow Diagram

flowchart TD
    SERVICE_COMPLETE([Service Completed]) --> CHECK_TYPE{Completion Type}
    
    CHECK_TYPE -->|"doctor_consultation"| SKIP_GOODBYE
    CHECK_TYPE -->|"customer_service"| SKIP_GOODBYE
    CHECK_TYPE -->|Other services| AWAITING_CLOSURE
    
    SKIP_GOODBYE[Mark as Completed Immediately] --> END
    
    AWAITING_CLOSURE[Set status: awaiting_closure] --> WAIT_20S[Wait 20 seconds]
    WAIT_20S --> SEND_HOPE[/"Hope that helped! 😊
    Need anything else?
    
    Yes / No"/]
    
    SEND_HOPE --> USER_RESPONSE{User Response}
    
    USER_RESPONSE -->|"Thanks/No/Merci/Non"| YOURE_WELCOME[/"You're welcome! 🙏
    Have a great day!"/]
    YOURE_WELCOME --> MARK_COMPLETE[Mark as Completed]
    
    USER_RESPONSE -->|"Yes/Oui"| NEW_CONVERSATION[Create New Conversation]
    NEW_CONVERSATION --> MAIN_MENU[Show Main Menu]
    
    USER_RESPONSE -->|Timeout| MARK_COMPLETE
    
    MARK_COMPLETE --> END([Conversation Ended])

Skip Goodbye Services

These completion reasons skip the "Hope that helped" message:

Awaiting Closure Flow

For all other services:

1. Service completes → Status: awaiting_closure
2. Wait 20 seconds → Grace period
3. Send "Hope that helped" → Ask if need more help
4. User responds or timeout → Mark completed

Thanks Keywords

Words that trigger "You're welcome" response: